6 March – 9 March 2022 I Program onsite in Dubai
Delivered in English with simultaneous translation in Arabic
This new credential certification was carefully designed for retail and shopping center professionals who seek to understand the principles of customer experience. You will learn concrete methodology to design, build, measure, and manage positive, engaging, fulfilling, and memorable customer experiences.
The certificate of achievement earned in this course provides a credential for retail and shopping center professionals from both Senteo and MECS+R as a Customer Experience Specialist (CXS).
Michael is a regular keynote speaker and guest lecturer at Stockholm School of Economics, Skolkovo School of Management, UNLV, Financial University, BAI, EFMA, Lafferty, ICSC, MECS+R, as well as many other international conferences and corporate events. As well, Michael has authored dozens of educational courses in the areas of strategy, digital and business model transformation, leadership, customer experience, corporate culture development, gamification, customer relationship management (CRM), and others with over 30,000 participants since 2004.
A boutique multinational consultancy that helps clients create unique and memorable customer experiences that lead to sustainable mutually beneficial relationships.
Senteo has provided certification programs in Customer Experience since 2010, with over 2,300 certified professionals in 17 countries. In addition to rave reviews from our clients, our Customer Experience Specialist Certification was rated by Forrester Research in 2014 as one of the best programs globally. Based on principles of the best seller “The Experience Economy” by Joe Pine and Jim Gilmore, this program has an effective and entertaining delivery approach with engaging exercises and many real-world examples.