Keynote Address: Being Brilliant On The Basics
👉 Bob Phibbs, CEO of the Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
There is a lot of talk about channels, digital-first, and hybrid but the reality is 70% of what you sell is sold by someone else either in person or online. With the rediscovery of stores as the anchor for customer adoption, and being the face of the brand, how you look at your employees has never been more important.
With millions leaving the service industry from hospitality, restaurant, and retail what will it take to keep those associates? What is it they crave and what needs to change in 2022 as retail rears back to life? Hint: it isn’t picking and shipping online orders.
That’s because there is one thing that brick-and-mortar retailers can do that by design online retailers won't ever do. In this fast-paced session, Bob outlines the startlingly simple but mostly overlooked insight that will help you to not just grow your profitability but reinvent your business as a whole.
Bob Phibbs, CSP is an internationally recognized business strategist, customer service expert, sales coach, author of three books, podcaster, and motivational business speaker known for his high-energy content, passion for retail, and immediately actionable takeaways.
Bob was named one of the top retail influencers, has nearly 400,000 followers on LinkedIn and his website and blog have been named Best On The Planet For Retail by Feedspot. He is listed on over twenty retail influencer lists, often as #1.
He hosts Tell Me Something Good About Retail, the #1 podcast for retailers who want to grow their business. He and his work have been featured in articles in Entrepreneur, The New York Times, and The Wall Street Journal. He performs business makeovers for the Los Angeles Times and is a member of the National Speakers Association.
Phibbs received the highest increase in sales from South Coast Plaza, at that time the highest-grossing mall in the USA. He has worked with over a thousand retail executives and entrepreneurs to grow margins, improve customer service, and train employees.
Bob Phibbs has been transforming the shopping experience for all categories of retail for decades. Retailers and shopping centre teams thrive through the proven tools Bob delivers. To succeed in challenging retail online and real time physical experiences join us to learn from the retail master. Joining us from New York to update us on the very latest successful trends, Bob is a fabulous speaker. Come learn from the Retail Doctor!